Lost Packages: If the tracking information for an order says the package was delivered, Visual Society will not issue a free reprint or refund.

However, if an order is lost in transit and the shipping address you entered is correct, Visual Society will reprint and reship a new order at no charge.

Damaged orders: If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description of the issue, and the order number. You can send this information to our support team. Once we receive that information from you, we will issue a reprint and ship a new product at no additional cost. Please note that all complaints regarding product quality need to be reported within one month from purchase in order to be eligible for a reprint.
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