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Learn how to manager your orders.
What are your customer support policies?
Returns and Refunds: If your customer simply does not like an order, you are responsible for providing a refund or accepting a return. You would do this in Stripe, and update us via email or chat. Return policies are entirely up to your discretion and you will be responsible for any replacement charges. If the order has been delivered, and you have received a payout for this order, any return or refund requests must be handled between you (the seller) and your buyer. Reprints: If there
Do I have to fulfill my orders?
No, Visual Society handles all aspects of order fulfillment, including printing and shipping. As a seller, all you need to do is upload your best images and promote your site.
Lost Packages: If the tracking information for an order says the package was delivered, Visual Society will not issue a free reprint or refund. However, if an order is lost in transit and the shipping address you entered is correct, Visual Society will reprint and reship a new order at no charge. Damaged orders: If there is a manufacturing mistake during printing or an item is damaged during shipping, we ask that you provide us a photo of the damaged product in question, a description
When will my customers receive their orders?
Our printer vendors can take up to four business days to produce orders before they are shipped. The first day of production is the first business day after the order was placed. Weekends don't count for production time, even though many vendors work on fulfilling orders over the weekend. The transit time for each order depends on the product selected and client destination. Shipping takes 5-12 business days (typically around 7 business days) for US orders. (Please note that the production time